Terms & Conditions
Your contract is with Faro Sailing School, hereinafter referred to as FSS. The submission of a completed booking form and deposit or full payment signifies your understanding and acceptance of the following terms and conditions:
Telephone or email reservations will be held for 3 days unless otherwise stated. The booking will be confirmed on receipt of a fully completed booking form and a deposit equal to 25% of the total cost. The deposit is non-refundable once the booking is accepted. All bookings will be confirmed in writing by the issue of your booking confirmation and joining instructions. The balance of fees must be paid 6 weeks prior to the course commencement date. If the balance of fees is not received 6 weeks before the course commencement date, FSS reserves the right to cancel the booking and offer it for resale - final reminders will not be sent and the client remains liable for the balance of fees. Bookings made less than 6 weeks before the course commencement date must be accompanied by full payment. Receipts will not be issued unless requested.
Cancellation by the Client
A cancellation must be made in writing (email is acceptable) and is deemed to take effect on receipt. Your deposit payment is forfeit. Cancellation less than 6 weeks prior to the course commencement date will result in forfeiture of all fees paid. It is therefore strongly recommended that you take out travel insurance which will cover you should you need to cancel your booking. If a client leaves a yacht and/or abandons a course before the scheduled termination date and time for whatever reason, no refunds will be given and additional travel costs or other expenses incurred will not be reimbursed.
Cancellation by FSS
If FSS has to cancel because of circumstances beyond its control including sickness, accidents, travel delays, weather, strikes, war or civil disturbance, then alternative dates will be offered or a full refund of course fees already paid will be made. No liability will be accpeted by FSS for flight tickets already purchased or other incidental expenses incurred - we recommend that your travel insurance covers holiday cancellation. No liability will be accepted by FSS if bad weather prevents the start of or curtails a course. In the event of the yacht being unable to return to port, or any other agreed final destination, on time, due to weather, engine breakdown or any other circumstances, clients may elect to stay with the yacht at no extra charge, or make their own arrangements to return at their own expense. No refunds will be given for unused flight tickets. If this is not covered by your travel insurance, we strongly recommend you purchase scheduled flight tickets.
Damage or Loss
The cost of making good any damage or loss of equipment resulting from the carelessness of the client or members of his party will be to the account of the client.
Decisions made by the skipper/instructor are final in respect of the safety of the yacht and the well-being of the crew even to the extent of requiring, in exceptional circumstances, a client or a member of the group to leave the yacht.
The yacht provided by FSS is fully insured against accident, third party liability and personal injury due to negligence by FSS. However, no liability is accepted by FSS for personal accident or loss or damage to the property of the client. The client must therefore arrange his own personal insurance and details of this must be shown on the booking form.
All yachts carry Biodramina. Please check that it is safe for all members of the group to take Biodramina should it be advised; if a client is in any doubt, his GP should be consulted.
The client agrees to notify FSS of any medical conditions or illness suffered by himself or any member of his group by signing the Health Declaration on the booking form. This need not necessarily prevent the student from taking a full part in the course. If a client is in any doubt about his fitness to take part in a practical course, his GP should be consulted. Clients are strongly advised to obtain form E111 from the Post Office which will provide cover for medical treatment in all EEC countries. Clients residing in countries other than the UK should ensure they have adequate medical cover for Spain and Portugal.
In the interests of comfort and safety, smoking is not permitted below deck - clients are welcome to smoke in the cockpit provided they are mindful of where their smoke and ash are going and do not cause discomfort to other crew members. Cigarette butts must not be thrown into the sea.
No illegal drugs, substances, objects or contraband may be brought onboard the yacht. Any person found in possession of any of the aforementioned items will be put ashore immediately regardless of location and FSS will not reimburse, or in any way be held responsible for any costs incurred for travel or any other expenses. In addition, the person shall indemnify FSS and the Skipper against all legal action, impoundment and loss incurred as a result.
The client must satisfy himself that adequate guidance has been given as to the suitability of the course chosen for himself or any member of his group at the time of booking.
We do not accept bookings from anyone under the age of 18 unless they are accompanied by a parent, guardian or responsible adult at all times.
To enable access to your online course we need to share some of your personal data with the RYA via your user profile in www.ryainteractive.org. This learning management website is hosted and maintained by a third party called Learning Pool, who will not use your personal information for any reason other than enabling your course.
Your name and email address will be entered on www.ryainteractive.org in order to create your user account. On your first access to the site, you will be asked to enter your address and date of birth. You will have access to the site for one year in order to complete your online course. During this period, your personal information will be held on the website by Learning Pool and be available to this training centre and the RYA for the purpose of managing your course.
Instructional support will be provided by this training centre for a period of 6 months from the date of your course booking.
On completion of your course, your name, email, date of birth and address will be transferred to the RYA's central database for the purpose of recording details of the course and any certification you gain as a result of it. This information allows the RYA to record your certification, to update any records they may already hold about you or your qualifications and to verify your certificate if required. After one year from the date of your enrolment on the course, your user account will be removed from www.ryainteractive.org.
Full details of how the RYA will deal with your personal information will be displayed when you first access www.ryainteractive.org.
We often use photographs or video clips in our promotional material. If you do not wish us to use anything containing your image, you must give us written notification to that effect.
Faro Sailing School is committed to the principle of equality of opportunity and aims to ensure that all present and potential students and instructors are treated fairly and on an equal basis, irrespective of sex, age, disability, race, religion or belief, sexual orientation, pregnancy and maternity, marriage and civil partnership, gender reassignment or social status.
Should you wish to make a complaint, please take the matter up with the instructor in the first instance so that remedial action, if appropriate, can be taken. Should you still be unhappy, please contact the Principal immediately. If the matter is not resolved to your satisfaction, you may make a formal complaint to the RYA. Any disputes shall be governed by British Law, regardless of where the dispute took place.